Term and Conditions

Last Updated: December 2024

Welcome to Evergreen Plants Shop! These Terms and Conditions govern your use of our website and services. By accessing evergreenplantsus.com and making purchases, you agree to these terms. We’ve designed these policies to be transparent and easy to understand, reflecting our commitment to nurturing your gardening journey with care and responsibility.

1. Understanding Our Customers and Services

Evergreen Plants Shop serves gardening enthusiasts across multiple regions (excluding some Asian countries and remote areas). Our customers range from home gardeners seeking beautiful additions to their landscapes to gift shoppers looking for unique plant kits and accessories.

2. Product Information and Descriptions

2.1 Product Categories

• Plants & Trees: Cypress, Deciduous, Evergreens, Firs, Flowering Trees, Maples, Oaks, Pines, Spruce
• Gardening Kits: Flower Kits, Grow Kits, Mini Kits, Specialty Kits
• Accessories & Care: Accessories, Cover-Ups, Self Tanner, Rad Baby
• Apparel: Girls, Men collections
• Packaged Trees: Carefully prepared for shipping

2.2 Product Quality and Care

We take utmost care in selecting and preparing our plants and kits. However, plants are living organisms and may require specific care conditions. We provide detailed care instructions with each order to help your plants thrive.

3. Ordering and Payment Terms

3.1 Order Process

• Orders are processed within 1-2 business days
• You will receive order confirmation via email
• We reserve the right to cancel orders for out-of-stock items

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are listed in US dollars. Additional customs duties or taxes may apply depending on your location and are the customer’s responsibility.

4. Shipping and Delivery

4.1 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 days after shipment)

4.2 Delivery Areas

We ship globally, excluding some Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.3 Customer Responsibilities

• Provide accurate shipping address information
• Be available to receive perishable plant shipments
• Inspect plants upon delivery and report issues within 48 hours

5. Returns, Exchanges, and Refunds

5.1 Return Policy

• 15-day return window from delivery date
• Items must be in original condition with packaging
• Contact [email protected] to initiate returns

5.2 Non-Returnable Items

• Opened or activated Flower Kits & Grow Kits
• Opened Self Tanner products
• Opened Specialty Kits
• Plants showing signs of improper care

5.3 Refund Process

• Refunds processed within 3-5 business days of receiving returns
• Original shipping costs are non-refundable
• Customers responsible for return shipping costs unless due to our error

6. User Responsibilities and Account Conduct

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Prohibited Activities

• Misusing product information or images
• Placing fraudulent orders
• Attempting to circumvent security measures
• Providing false information during ordering

7. Intellectual Property

All content on evergreenplantsus.com, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Performance

While we strive to provide healthy, viable plants, we cannot guarantee specific growth results as plant success depends on numerous factors including local climate, soil conditions, and care practices.

8.2 Website Availability

We aim to maintain 24/7 website availability but are not liable for temporary outages due to maintenance or circumstances beyond our control.

8.3 Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. We only collect necessary information to process your orders and improve your shopping experience.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, with mediation or arbitration as preferred methods before litigation.

11. Policy Updates

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.

Thank you for choosing Evergreen Plants Shop. We’re committed to ensuring your gardening experience is as rewarding and growth-filled as the plants we nurture.