Our Commitment to Your Satisfaction
At Evergreen Plants Shop, we nurture your gardening journey with the same care we apply to our plants. We understand that sometimes a product may not meet your expectations, and we’re here to help make things right. Our returns and exchanges policy is designed to be as straightforward and transparent as our approach to gardening.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to inspect your plants and gardening kits and ensure they meet your expectations.
Return & Exchange Process
Follow these simple steps to initiate a return or exchange:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Receive Instructions: Our customer care team will respond within 24-48 hours with return authorization and shipping instructions.
- Package Your Items: Carefully repackage the items in their original packaging, ensuring plants are protected for their return journey.
- Ship the Items: Send the package to our nursery address (provided in our response email) using a trackable shipping method.
- Processing: Once we receive your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Copy and paste the template below into your email to [email protected]:
Dear Evergreen Plants Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
Your Name: [Your Full Name]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once we receive and inspect your returned items:
- Refund Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Note: Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear on your statement.
Non-Returnable Items
To ensure the health and viability of our products, the following items cannot be returned or exchanged:
- Flower Kits & Grow Kits: Once opened or activated, these kits cannot be returned due to hygiene and product integrity concerns
- Self Tanner Products: For health and safety reasons, personal care items cannot be returned once opened
- Specialty Kits: Custom or seasonal kits that have been opened
- Plants showing signs of improper care: Plants that have been damaged due to incorrect planting, watering, or environmental conditions after delivery
Exchange Options
If you prefer an exchange, we offer several options:
- Exchange for a different variety from the same category (e.g., exchange Evergreens for different Evergreens)
- Exchange for products of equal value from our extensive collection
- Credit toward future purchases from our shop
Our team can help you select alternative plants or kits that might better suit your gardening needs and environment.
Need Help?
Our gardening enthusiasts are here to assist you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 644 West Maple Street, Fayetteville, US 72701
We typically respond within 24-48 hours during business days.
Thank you for choosing Evergreen Plants Shop. We’re committed to ensuring your gardening experience grows beautifully, just like our plants.