FAQ

We specialize in a wide variety of premium plants including:

• Evergreens, Firs, Spruce, and Pines for year-round beauty
• Deciduous trees including Maples and Oaks
• Flowering Trees for seasonal color
• Convenient Grow Kits and Flower Kits for easy gardening
• Specialty plants like Cypress and unique varieties

Absolutely! We offer plants for all experience levels. Our Mini Kits and Grow Kits are perfect for beginners, while we also have specialty trees for experienced gardeners. Each plant comes with detailed care instructions to help you succeed.

Yes! We have a selection of Accessories, Cover-Ups, and Self Tanner products to complement your gardening experience. Check our “Accessories” section for available items.

We offer two shipping options:

• Standard Shipping: 10-15 days after processing ($12.95) via DHL or FedEx
• Free Shipping: 15-25 days after processing (free for orders over $50) via EMS

Please allow 1-2 business days for order processing before shipping.

Yes, we ship worldwide! However, we currently cannot deliver to certain parts of Asia and some remote locations due to customs restrictions and shipping limitations. All international shipments include necessary phytosanitary certificates and specialized packaging.

Your plants arrive in specially designed containers that are:

• Breathable for proper air circulation
• Secure to prevent damage during transit
• Moisture-controlled for optimal humidity
• Eco-friendly whenever possible

Yes! Standard shipping includes real-time tracking through DHL or FedEx. Free shipping via EMS also includes tracking capabilities. You’ll receive tracking information once your order ships.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.

While you can checkout as a guest, creating an account allows you to track your order history, save favorite plants, and enjoy faster checkout on future orders.

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your plants, please contact us within this period. We stand behind the quality of our plants and are committed to your satisfaction.

Please contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions if applicable.

We carefully package each plant to withstand shipping, but if your plants arrive damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll work to resolve the issue promptly.

Our dedicated support team is available at [email protected]. We typically respond within 24 hours and are passionate about helping your gardening dreams take root!

Each plant includes detailed care instructions. Generally, we recommend:

• Unpacking your plants immediately
• Watering according to the provided instructions
• Acclimating plants to their new environment gradually
• Planting in appropriate conditions as soon as possible

While we provide basic care instructions with each plant, for specific gardening advice we recommend consulting with local gardening experts who understand your regional climate and soil conditions.